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DE/AT: +49 89 889 97003 CH: +41 (0) 41 539 10 15
Monday to Friday: 9am – 12pm and 1:30pm – 5pm
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Frequently asked questions
How are my yamo products delivered?
As a German customer, you will receive your yamo package on the day of your choice between Tuesday and Saturday. Your products will be sent in a cardboard box with a reusable insulated bag and cooling pads by DHL or DPD (depending on the region). The delivery time depends on where you live, but is usually between 8am and 6pm. If you are not at home at short notice, you can easily issue a drop-off authorisation via the tracking link. The tracking link will be sent to you by e-mail the day before delivery. Note: in case your products arrive a day later, please check if the cooling pads still contain a frozen core and if the products feel cool to the touch. If this is not the case, please write to us at: firstname.lastname@example.org and attach a picture of the package.
What is the shelf life of yamo products?
Our products always have a shelf life of at least 21 days, often even longer. It is important that our cold-pressed products (pouches, baby meals and yamoghurts) are always sufficiently cooled in a refrigerator. You can find the exact best-before date on the packaging. Our other products for kids can be kept for several months without refrigeration. You'll find the exact best-before date on the packaging as well.
What is important to yamo during production?
We follow a holistic philosophy of quality and sustainability. We only use fresh, untreated organic raw materials and source them regionally whenever possible. We process these raw materials as gently as possible and do not use any additives (according to the law). Just like you, we are only satisfied with the best for your child. ✔️ 100% natural and, if possible, regionally sourced ingredients. ✔️ environmentally friendly and safe packaging ✔️ no added sugar ✔️ no additives ✔️ comprehensive quality and sustainability philosophy
How does high-pressure pasteurisation work?
High pressure pasteurization is a pasteurization technology which - until now - has mainly been used to produce fruit juices. The purees are filled into packaging and then put into a high-pressure container filled with water. They are then exposed to pressure of up to 6000 bar. This eliminates bacteria while heat-labile vitamins, the fresh taste and the natural colours of the puree remain in our products.
Where does yamo get its raw materials from?
We source our raw materials from experienced organic suppliers. We always select partners who adhere to the highest organic baby certification standards and work as locally as possible.
Do you add any additives to the recipes?
No, additives are really not our style. Besides, it’s not even permitted by law. We only use natural ingredients from organic farming for our products. Our guarantee: No sugar (except for what is naturally in fruits & vegetables), no colourings, no preservatives or artificial flavours.