Frequently asked questions
How are my yamo products delivered?
As a customer from Austria, you will receive your yamo package on Thursday. Your products will be sent with Primetime in a cardboard box with a reusable insulated bag and cooling pads. The delivery time depends on where you live, but is usually between 8am and 6pm. Don't worry if you're not at home at short notice. The parcel service will leave your delivery at a suitable location. Note: in case your products arrive a day later, please check if the cooling pads still contain a frozen core and if the products feel cool to the touch. If this is not the case, please write to us at: firstname.lastname@example.org and attach a picture of the package.
What is the shelf life of yamo products?
Our products always have a shelf life of at least one month, often even longer. It is important that our cold-pressed products (pouches, baby meals and yamoghurts) are always sufficiently cooled in a refrigerator. You can find the exact best-before date on the packaging. Our other products for kids can be kept for several months without refrigeration. You'll find the exact best-before date on the packaging as well.
Which payment methods can I use?
At the moment you can use the following payment methods: - Credit card (Visa, Mastercard) - Paypal For one-time deliveries you can also pay with Klarna.
I am not at home on the day of delivery. What now?
Your package will be delivered to you by DHL. For tracking purposes, you will receive an email with the tracking code the day before your delivery. DHL organises the parcels based on the delivery address and tries to give an 'estimated time' of delivery. If you are not at home, you can give DHL permission to drop off your parcel with just a few clicks in the email you receive. To do this, press the tracking code or the 'Track here' button, scroll down and then click 'Specify drop-off location now'. To have this drop-off authorisation issued permanently, you can register with DHL and leave this information for all shipments. It’s not an issue regarding the cooling of our baby food, if you put the products in your fridge in the evening.
What is important to yamo during production?
We follow a holistic philosophy of quality and sustainability. We only use fresh, untreated organic raw materials and source them regionally whenever possible. We process these raw materials as gently as possible and do not use any additives (according to the law). Just like you, we are only satisfied with the best for your child. ✔️ 100% natural and, if possible, regionally sourced ingredients. ✔️ environmentally friendly and safe packaging ✔️ no added sugar ✔️ no additives ✔️ comprehensive quality and sustainability philosophy
Why are organically grown raw materials better for my child than conventional ones?
Conventional raw materials use pesticides and herbicides that can harm your child. With organically grown vegetables and fruits, the use of these substances is prohibited and this ban is strictly controlled. That's why we only use organic raw materials for our yamo products.
Who develops your recipes?
We consistently develop our recipes together with parents, nutritionists, daycare centres and paediatricians. Before we let our products go out into the big, wide world, they are extensively tested by our most important experts: children and their parents.